Mamaya Health | Client FAQ

If this is a mental health emergency or you are thinking about suicide and are in need of immediate emotional support, please call 911 or contact one of the toll-free 24-hour crisis hotlines: Crisis Text Line: Text 741741

My First Appointment

  • Getting scheduled with a therapist is now easier than ever!

    • Click on any of the Schedule an Appointment buttons you see on our Scheduling Page or an individual therapist’s bio

    • Answer a few questions regarding insurance/payment option. state, and what you’re seeking therapy for.

    • Our system will then auto-populate therapists and their available days/times that match your requests.

    • Select a day/time that works for you!

  • If there is a specific therapist that you are interested in working with and they currently have openings, click the "Schedule an Appointment" button to see if their availability and areas of support will match what you’re seeking therapy for. If their availability doesn’t show, rest assured that any of the Mamaya Health providers are equally dedicated to providing compassionate, expert care and would be a wonderful choice to support you on your journey.

    • We require paperwork and documentation (including payment information, consent forms, billing and card on file, HIPAA, etc.) to be filled out 24 hours in advance of your session (details below).

    • If you’re utilizing insurance for your session, we cannot process your benefits and provide you with cost per session until consent forms and front/back copy of your insurance card is uploaded in your Client Portal.

  • Your first session with your therapist will be a comprehensive overview of you - what brought you here, your current stressors and symptoms, and your history. This will be a lot of questions and it will be a time to hit a lot of points, but not go into depth with anything yet. You will also engage in goal setting and begin to create your treatment plan.

    • Once you receive your Account Registration email as a new client, (this may take up to an hour to show up in your inbox after officially being scheduled), you will create your account with your email address and date of birth.

    • After you have created your account, you can reference the Client Portal link in the header/navigation area of our website for future Client Portal access.

    • Bookmark your Client Portal link for future reference!

  • Once in your portal Click Messaging Preferences on the home screen of your Client Portal. If the responsible party account holder has no clients tied to their account, they can change the messaging preferences for themselves for all notification types.If the responsible party account holder has clients tied to their account, they can make changes for all clients and themselves. In addition to changing preferences for clients, they can choose to have Appointment Reminder notifications sent to the responsible party or the client.

    • If you choose to disable email notifications, you will not receive your telehealth video link via email.

    • If you choose to disable text notifications, you will not receive your telehealth video link via text.

  • At the time, we only have in-person locations in Nashville, TN. For directions, parking, and visuals of our Nashville locations, please access our office pages below:

Scheduling

  • Please utilize any of the options below to cancel or reschedule your appointment.

    Reminder that if we do not hear from you via one of the contact sources above at least 24hrs prior to your appointment, you will be responsible for a late cancellation fee.

  • Any Client Portal request, email, call, or text message to cancel, reschedule, or move an appointment received less than 24 hours before the scheduled appointment.

  • The fee for late cancellations and no-shows is $150 for all clients, except those on sliding scale who will be charged their typical session rate.

  • Yes, a client has 10 minutes at the start of an appointment to show up. If they fail to attend within 10 minutes they are then considered a no-show and will incur the no-show/late cancellation fee: $150 for all clients, except those on sliding scale who will be charged their typical session rate.

Client Portal

  • We have two options for you:

    OPTION 1 Click here or copy/paste the following web address into your search bar on your desktop or smartphone: https://patientportal.advancedmd.com/154579/account/logon

    OPTION 2 Click on the Client Portal (Current Clients) button at the top right of our Mamaya Health webpage.

    www.mamayahealth.com This will take you to the AdvancedMD login page. Sign in to your account with the email address and password you set during registration.

  • Click the Messages icon at the top of your client portal. Click the Ask a Question button. Select the Subject that reflects your specific question. Type in your question and click Send Message at the bottom.

    A confirmation screen will pop up to confirm your message has been sent!

  • Click the Appointments icon at the top of the home screen of your Client Portal. Click Upcoming Appointments to access a list of any upcoming appointments you have with your provider. A list of your upcoming appointments (day, date, and time) will display.

  • Log in o the portal and the Client Forms icon displays with the number of forms to be completed. The client, or responsible party, clicks the Client Forms icon on the home page to review and complete forms.

Insurance + Billing

  • In the event that you do not have insurance there are three possible resolutions. We have a self pay option which is $150.00 in addition to a Sliding Scale plan or a Deep Sliding Scale plan. Our support team can assist you with navigating these options.

  • To ensure we provide you with the most accurate information, please reach out to our billing department at billing@mamayahealth.com as different insurance policies have differing behavioral health benefits.

  • We are in network with Aetna, Cigna, United Healthcare, and Blue Cross Blue Shield. PLEASE NOTE THAT NOT ALL PROVIDERS ACCEPT THE SAME INSURANCES

  • There is no qualification process! Please reach out to the support team to navigate this option.

  • We do accept HSA card as a method of payment. Please either input this information either on your client portal or the Billing and Credit Card form.

  • In the instance your insurance has changed, please reach out to billing@nashvilleccc.com as soon as possible with your updated information. We will need a copy of the front and back of your insurance card.

  • Using your client portal will provide this information. You are also able to make payments using your client portal. In the event that this does not provide the level of detail that you are looking for, please contact billing at billing@nashvilleccc.com.

  • We do for some plans! If you are hoping to utilize any EAP sessions for your therapy services, please email billing@mamayahealth.com to check network status.