Mamaya Health Privacy Policy

Last updated: January 14, 2025

Welcome to Mamaya Health.

Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how Mamaya Health (“Mamaya”, “we”, “us”, or “our”) collects, uses, discloses, and safeguards your information when you visit our website, use our services, or otherwise interact with us.

This policy applies to all users of our services and visitors to our website. By using Mamaya Health’s services, you consent to the practices described in this policy.

1. Introduction

Mamaya Health is a behavioral health provider focused on supporting women’s mental health. As a covered entity under the Health Insurance Portability and Accountability Act (HIPAA), we adhere to strict privacy standards to protect your Protected Health Information (PHI).

This Privacy Policy outlines our general practices regarding the collection, use, and disclosure of personal information. For PHI, please refer to our HIPAA Notice of Privacy Practices.

2. What Information We Collect

We collect personal information to provide you with high-quality healthcare services and improve our offerings. The types of information we collect include:

A. Personal Information You Provide

  • Contact Information: Name, email address, phone number, and mailing address.

  • Health Information: Information related to your mental health, treatment history, and any details you provide during therapy sessions.

  • Account Information: Username, password, and other credentials when you create an account with us.

  • Payment Information: Billing details, including insurance information and payment methods.

  • Communication Data: Messages or inquiries you send through our website or via email.

B. Information Collected Automatically

When you visit our website, we may collect certain information automatically:

  • Technical Information: IP address, browser type, operating system, and device identifiers.

  • Usage Data: Pages viewed, time spent on the site, and interactions with website features.

  • Cookies: Small data files stored on your device to enhance your experience. For more information, see the Cookies and Tracking Technologies section below.

C. Information from Third Parties

We may receive additional information about you from third parties, such as:

  • Healthcare providers involved in your care.

  • Insurance companies to verify coverage and facilitate billing.

  • Service providers who help us operate our platform.

3. How We Use Your Information

We use your information for the following purposes:

  • Providing Services: To deliver mental health services, schedule appointments, and communicate with you.

  • Payment Processing: To process payments and insurance claims.

  • Customer Support: To respond to your inquiries and requests.

  • Service Improvement: To improve our website, services, and user experience.

  • Marketing Communications: With your consent, to send newsletters, updates, and information about our services. You may opt-out at any time.

  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Sharing of Information

We do not sell your personal information. We only share your information in the following circumstances:

  • With Healthcare Providers: To coordinate your care.

  • With Service Providers: Trusted third parties who perform services on our behalf, such as IT providers, payment processors, and marketing agencies. All service providers are bound by HIPAA Business Associate Agreements (BAAs) to protect your information.

  • Legal Requirements: When required by law, such as in response to a court order or subpoena.

  • With Your Consent: We may share information with third parties if you give us explicit permission to do so.

5. Your Rights

Under HIPAA and applicable privacy laws, you have certain rights regarding your information:

  • Right to Access: You may request a copy of your health records.

  • Right to Amend: You may request corrections to your health records if you believe they are inaccurate.

  • Right to Restrict Use: You may request restrictions on certain uses and disclosures of your information.

  • Right to Confidential Communication: You may request that we contact you through specific means or at specific locations.

  • Right to File a Complaint: If you believe your privacy rights have been violated, you can file a complaint with us or with the U.S. Department of Health & Human Services (HHS). We will not retaliate against you for filing a complaint.

To exercise any of these rights, please contact us at support@mamayahealth.com or call (615) 988-4763.

6. How We Protect Your Information

We implement appropriate administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, alteration, and destruction. These measures include:

  • Data Encryption: We encrypt sensitive data in transit and at rest.

  • Access Controls: Only authorized personnel have access to your information.

  • Regular Audits: We regularly audit our security practices to ensure compliance.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Once the retention period expires, we securely delete or de-identify the information.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us understand user behavior, improve our services, and deliver targeted advertisements.

You can control your cookie preferences through your browser settings. Please note that disabling cookies may affect your ability to use certain features of our website.

9. Children’s Privacy

Mamaya Health does not knowingly collect personal information from individuals under the age of 18 without parental consent. If you are a parent or guardian and believe we have collected information about a minor, please contact us, and we will take appropriate steps to delete the information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised date.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Mamaya Health
Email: support@mamayahealth.com
Phone: (615) 988-4763

This Privacy Policy is intended to comply with HIPAA and other applicable privacy laws. Please consult our HIPAA Notice of Privacy Practices for more detailed information about how we handle PHI.

Thank you for trusting Mamaya Health with your care.