Artificial Intelligence Disclosure
Mamaya Health uses AI tools to support your care experience. This page explains what those tools are, what they do, and what they don't do.
Our commitment
Mamaya uses AI to make your care experience faster, more personalized, and better supported — not to replace the human judgment of your care team. Every clinical decision is made by a licensed provider. AI tools assist behind the scenes.
This disclosure is provided in accordance with the Texas Responsible Artificial Intelligence Governance Act (H.B. 149, effective January 1, 2026) and reflects our broader commitment to transparency with every client we serve.
Where we use AI
- Provider and coach matching. When you complete an intake or enroll in coaching, an AI-assisted system considers your needs, location, insurance, and specialty preferences to recommend the best-fit provider or coach. Your care team makes the final matching decision.
- Care dashboard insights. Your patient portal may surface wellness patterns or insights drawn from your care history. These are intended to help you and your provider see trends over time — they are not diagnoses and do not replace clinical assessment.
- Community safety. Our peer support community uses an AI classifier to help identify messages that may indicate a safety concern, so our team can respond quickly. This system works alongside keyword detection and human review — it does not make final decisions on its own.
- Coaching matching. Async coaching assignments use an AI-assisted round-robin system that accounts for coach specialty, availability, and current caseload. Your assigned coach is a real person who reads your intake and makes all coaching decisions.
What AI does not do at Mamaya
- AI does not diagnose, prescribe, or recommend clinical treatment.
- AI does not make final decisions about your care — a licensed provider always does.
- AI does not replace your therapist, prescriber, or coach in any session or conversation.
- AI does not have access to your full medical record or share your information with third parties for advertising purposes.
Your AI partners
Mamaya uses Anthropic Claude as the AI model that powers our community safety classifier and certain portal features. Anthropic has signed a HIPAA Business Associate Agreement (BAA) with Mamaya, meaning your data is handled under the same privacy and security standards as the rest of your protected health information.
Questions or concerns
If you have questions about how AI is used in your care, you can ask your provider directly at any time, or contact our team at support@mamayahealth.com. You can also review our HIPAA Notice of Privacy Practices for information about how your health information is protected more broadly.